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Privacy Statement

1. Introduction

1.1 At Office Supplies Now Ltd, we value your privacy and are committed to protecting your personal information. This Privacy Statement explains how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase our office products, or interact with us in any other way.

1.2 By using our website and services, you consent to the collection and use of your personal data in accordance with this Privacy Statement.

1.3 This policy applies to all personal data collected by Office Supplies Now Ltd, including but not limited to information collected from our website, customer service interactions, and through online or offline purchases.

2. Data Controller

2.1 The data controller responsible for your personal data is:

  • Office Supplies Now Ltd
  • Registered Address: Office Supplies Now Ltd, Unit 7B, Caldershaw Business Centre, Ings Lane, Rochdale, OL12 7LQ.
  • Company Number: 5562230
  • Email: accounts@officesuppliesnow.co.uk
  • Phone Number: 01706 516360

3. Information We Collect

3.1 Personal Data: We may collect the following types of personal information when you interact with us:

  • Contact Information: Name, email address, phone number, billing and shipping address.
  • Order Information: Product details, quantity, and payment information (credit/debit card details, billing address).
  • Account Information: Username, password, and purchase history if you create an account with us.
  • Marketing Preferences: Preferences for receiving marketing communications or newsletters.
  • Technical Data: Information collected through cookies or other tracking technologies, such as IP address, browser type, device information, and website usage data.

3.2 We collect personal data directly from you when you place an order, sign up for our newsletter, or contact us for customer service. Additionally, we may collect data automatically through cookies when you visit our website.

4. How We Use Your Information

4.1 We use the information we collect for the following purposes:

  • Order Processing: To process your orders, manage payments, and fulfill deliveries.
  • Customer Service: To respond to your inquiries, support requests, and assist with any issues regarding your orders.
  • Marketing: To send you promotional materials, newsletters, or offers based on your preferences. You can opt out at any time.
  • Website Improvement: To improve our website functionality, user experience, and personalise your interactions with us.
  • Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our terms and conditions.

5. Legal Basis for Processing Your Data

5.1 Under the GDPR, we rely on the following legal bases to process your personal data:

  • Consent: Where you have provided consent (e.g., subscribing to marketing communications).
  • Contractual Necessity: To fulfill our contract with you (e.g., processing orders and providing customer support).
  • Legal Obligation: To comply with legal obligations (e.g., record-keeping for tax purposes).
  • Legitimate Interests: For business purposes such as improving our website and services, provided these interests do not override your rights and freedoms.

6. Sharing Your Information

6.1 We do not sell your personal data to third parties. However, we may share your information with trusted third-party service providers who assist in operating our business, such as:

  • Payment Processors: To process payments securely.
  • Delivery Partners: To deliver products to your specified address.
  • Marketing Partners: To send newsletters or promotional offers, if you have consented to receive them.
  • Analytics Providers: To analyse and improve the performance of our website.

6.2 We require all third parties to respect the security of your personal data and to use it only for the purposes we specify.

6.3 We may also disclose your information if required by law, such as to comply with a court order or legal obligation, or to protect our rights, property, or safety.

7. Data Retention

7.1 We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, or as required by law.

7.2 If you have created an account with us, we will keep your data for as long as your account is active, unless you request deletion of your data or account.

8. Security of Your Information

8.1 We take reasonable precautions to protect your personal data from loss, misuse, or unauthorized access, alteration, or disclosure. This includes using encryption, secure servers, and other security measures.

8.2 However, no data transmission over the internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccuracies in your personal data.
  • Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
  • Right to Restriction: You can request that we limit the processing of your personal data in certain situations.
  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used format for transfer to another provider.
  • Right to Object: You can object to the processing of your personal data, including for direct marketing purposes.

9.1 If you wish to exercise any of these rights, please contact us using the details provided in section 2.

10. Cookies and Tracking Technologies

10.1 Our website uses cookies and similar technologies to collect data about your browsing activities. Cookies are small files placed on your device to improve your experience, analyse website usage, and personalise content.

10.2 You can manage or disable cookies through your browser settings, but some features of the website may not function properly if cookies are disabled.

11. International Transfers of Data

11.1 We do not transfer your personal data outside the UK or European Economic Area (EEA), except for third-party service providers who may store or process data outside the UK/EEA. In such cases, we ensure that appropriate safeguards are in place to protect your data.

12. Changes to This Privacy Statement

12.1 We may update this Privacy Statement from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and the date of the last revision will be noted at the top of the page.

12.2 We encourage you to review this Privacy Statement periodically to stay informed about how we protect your personal data.

13. Contact Us

If you have any questions about this Privacy Statement or our privacy practices, or if you wish to exercise your rights, please contact us at:

  • Email: accounts@officesuppliesnow.co.uk
  • Phone Number: 01706 516360
  • Postal Address: Office Supplies Now Ltd, Unit 7B, Caldershaw Business Centre, Ings Lane, Rochdale, OL12 7LQ.